Privacy Policy
Privacy Policy
This policy applies to all processing of personal data carried out by HMO KIT and has the objective of informing the user regarding the way in which we carry out the processing of personal data (including details of the type of personal data collected and the purpose of processing) and regarding the rights of the user in relation to their personal data.
Approval The use of the Site by the user implies the knowledge and full approval of the Privacy Policy of HMO KIT along with the Terms and Conditions, if any. Likewise, the user accepts the Privacy Policy of HMO KIT and the Terms and Conditions of HMO KIT by completing the request for services.
HMO KIT is a trading name of Your Realty Ltd, a company registered in England & Wales with company number 12991664 and whose registered office is located at 86-90 Paul Street, London, England, EC2A 4NE
HMO KIT is committed to ensuring that your privacy is protected. We have developed this privacy policy to explain how we use the information we collect from you, how you can limit the use of that information, and the safeguards we maintain to protect your privacy.
HMO KIT complies with all of the principles relating to the processing of personal data within article 5 of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and the Data Protection Act 2018.
Training HMO KIT staff whose functions are related to the processing of personal data are trained in order to guarantee better protection of personal data and the rights of its holders.
Security HMO KIT declares its intention to adopt the technical and organizational measures necessary to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of the RGPD in order to avoid its adulteration, loss, consultation or unauthorized processing. In particular, all the credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services. It is stated that credit data (credit card number, among others) are not stored in the HMO KIT servers or in Google Drive. In order to guarantee the confidentiality of the processing, the payment service provider is contractually obliged to respect the confidentiality of the information.
HMO KIT does not guarantee absolute privacy in the use of the Site since the possibility that unauthorized third parties may have knowledge of it should not be ruled out. The user acknowledges that the existing technical means that provide security are not impregnable and that even when all reasonable security precautions are adopted, it is possible to suffer manipulation, destruction and / or loss of information. In the event that a security incident is detected and that it implies a significant risk for the owner of the data, such event will be communicated without delay to the competent control authority, together with the corrective and palliative measures implemented and / or to be implemented.
HMO KIT is not responsible for the loss or deletion of data by users. Likewise, HMO KIT does not accept any responsibility for possible damages caused by computer viruses.
Finally, the user must also take measures to protect their information. HMO KIT insists that you take every precaution to protect your personal information while on the Internet. At least, you are advised to change your password periodically, using a combination of letters and numbers, and make sure you are using a secure browser.
Summary of how we use your data HMO KIT is considered a data controller and has access to the data you provide.
HMO KIT use your personal data to deliver services to you, to send you information about properties and property related services you may request of us or that we think will be of interest to you, also to conduct searches about your identity, your current and past residency addresses, and your right to live in the UK and credit history to meet applicable laws and to provide a recommendation to landlord clients, on your suitability as a tenant.
Information about you is shared with partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws.
Where HMO KIT rely on your consent for direct marketing purposes, you can withdraw this consent at any time.
What information do we collect and why? We collect information about you when you register with us or use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies. We may record telephone conversations for Training purposes.
When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.
The information we collect is used to process your registration and to arrange inspections, valuations, and appointments or viewings on your behalf. In turn, we, our agents, data processors, and subcontractors use such information to provide you with any services you request and to communicate with you regarding the service in general.
Data processors help us to improve the services we provide to our customers through solutions which empower us to deliver exceptional experiences.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service department for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Legitimate Business Interests Under data protection laws we have a number of lawful basis where we can use (or 'process') your personal information. One of the lawful basis is called 'legitimate business interests'.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Privacy Team. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
When you provide your personal details to us we use your information for our legitimate business interests to carry out our service provision to enable property related transactions across the UK. Before doing this we will also carefully consider and balance any potential impact on you and your rights.
Some typical examples of when we might use this approach are for enhancing, modifying or improving the services we provide to our customers through solutions which empower us to deliver exceptional experiences, provide targeted marketing, maintain the security of our system, provide data analytics, identify usage trends and determine the effectiveness of our campaigns.
Call Recording When a call is recorded:
Calls are recorded digitally during the conversation Digital records are kept of personal data when a telephone call is placed. As an example, names and contact information will be recorded to provide services according to the individual's preferences. Personal data revealed during a telephone call will be digitally recorded for example name and contact details to deliver appropriate services. When a customer voluntarily discloses health, religious, ethnicity, or criminal information as part of their request for advice or services, 'special category' personal information may be recorded. Telephone call recording will be turned off, when a customer's credit or debit card details are given, in line with Payment Card Industry Data Security Standards (PCS DSS) and data protection legislation including General Data Protection Regulations ('GDPR'). Call recordings will be used for the following service provision:
Monitor the performance of staff in order to improve quality to investigate and resolve complaints for the detection, investigation and prevention of crime (including fraud) to take actions to protect staff from abusive callers to monitor and adhere to quality standards All call recordings are held securely by the individual branch Data Controller.
WhatsApp Messaging As a business, we use WhatsApp to provide commercial information to customers, to confirm appointments, and with customers.
Users on WhatsApp provide WhatsApp with personal information, which the branch collects with their consent as a number of data sets. These include:
Phone number Device ID User identifiers Location Transaction data Product interaction How will we use your information? To comply with our legal and regulatory obligations.
To perform a contract with you or to take steps at your request before entering into a contract.
To fulfil our legitimate business interest, we use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights.
We collect personal information about you to provide you with the service you have requested and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We would like to send you information about products and services of ours and other businesses carefully selected (a list of preferred suppliers can be located on the branch page of the website) by us to contact you in writing, by telephone, SMS or by email to offer you content, advertisements, products and services that we believe may be of interest to you.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.
**HMOKIT will not share your information for marketing purposes without your permission. ** By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way.
If you have consented to marketing. At any time, you may opt out and stop us from contacting you for marketing purposes or disclosing your information to carefully selected businesses.
If you no longer wish to be contacted for marketing purposes, please contact our marketing team at [email protected]
Who we share your data with HMO KIT may share certain personal information provided by the user internally within HMO KIT, with certain departments, such as administration, marketing, or IT.
We will use your data for the purpose of providing a service to you and understanding your use of our products and services. We may also share your data with;
• Mortgage brokers we are partnered with for mortgage services and advice;
• Independent financial advisors for advice relating to your property;
• Solicitors and conveyancing agents for legal advice relating to your property;
• Any other named party to a signed contract, such as your landlord or tenant;
• Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters-);
• Surveying companies for surveying services required for the sale/purchase of your property;
• Utilities companies where we are required to do so to adhere to a tenancy agreement;
• Referencing companies to obtain references for letting a property;
• Block managers where a let property is a leasehold property;
• Inventory companies who conduct check ins and check outs; and
• Insurance and warranty companies where you have decided to buy a product or service through us.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on our behalf to help us run this website and also to provide our services to you. Such third parties include providers of identity checking, referencing, database management, email communications, IT Solutions etc.
In the event that we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
How we protect your information All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).
The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of HMO KIT cover the storage, access and disclosure of your information.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
How long we retain your information Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing.
The data will be destroyed or archived when it is no longer strictly necessary or relevant In particular, personal data will be kept as long as the business relationship is in force (and to the extent that the user has not previously requested its deletion) and during the period during which obligations, indemnities and/or responsibilities may arise under the business relationship or for the services provided.
Within our business activities there are some legal and legitimate interest requirements which apply to the retention of personal data; the maximum retention period is 7 years from the date the transaction concluded.
How long will my personal data in relation to Covid 19 be retained for?
We will only keep your information for as long as it necessary, taking into account Government advice and the on-going risk presented by Coronavirus.
When the information is no longer needed for this purpose, it will be securely deleted.
In the absence of any legal requirements, data is to be deleted when:
the purpose for which it was provided is no longer valid; or the data subject has withdrawn consent; or the data is no longer up to date Your rights as the owner of the data and user of this website The user who owns the data may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion regarding their personal data, in accordance with the provisions of articles 15 and following of the RGPD, as appropriate.
The exercise of these rights can be carried out by the user himself through an email addressed to [email protected], or by any of the methods provided for in the applicable regulations referenced above.
HMO KIT may request the necessary data to validate the identification of the owner of the data.
The deletion of some data will not proceed when it could cause damage to the legitimate rights or interests of third parties, or when there is a legal obligation to keep the data.
If the business is sold If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
Cookies When the user enters the Site, HMO KIT may store some information on their computer in the form of a "cookie" or similar file. Cookies by themselves cannot personally identify the user (although they can contain the user's IP address) but they allow them to recognize the user's browser, and capture and store certain data (user's operating system, domain name of the website from which the Site was linked, among others).
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
The Site uses cookies to
(i) track advertising, (ii) collect data about Site traffic, and (iii) improve the user experience when using the Site. The user can erase cookies from the hard drive of his/her computer, prevent access to his/her computer either through his/her browser or by choosing the corresponding option when asked about the possibility of using cookies for these purposes and in compliance with the Cookies Policy of HMO KIT.
HMO KIT reserves the right to contract the services of third parties to analyze and understand the users of the Site, who may not use the information collected for purposes other than to improve HMO KIT services.
For further information about how Cookies are used on our site, please read our Cookie policy:
Other websites The Site may contain links to third party sites, whose privacy policies are foreign to HMO KIT. The linked sites are not related to HMO KIT and, their existence in no way presupposes that there is any kind of suggestion, invitation, or recommendation for the visit of the destination places or any kind of link or association between HMO KIT and such sites.
HMO KIT is not responsible or liable for the content, use and activities of these linked websites, or for damages, whether current or eventual, material or moral, direct or indirect, suffered by users and derived from the information contained in such sites or of the relationship that users may establish with third parties whose services have been published on the Site.
In certain cases, HMO KIT transfers personal data based on legitimate interest and the economic and technical advantages associated with the use of specialized providers. In this sense, we at times use the services of the following providers:
Maps. HMO KIT uses Google Maps to include maps on the Site. Integration to Google Maps allows Google to collect the user's IP address. YouTube. The Site has links to YouTube in relation to videos linked to HMO KIT services. As indicated hereof, by using these links the user is leaving the Site and is redirected to the YouTube page. Facebook. HMO KIT has integrated Facebook components on the Site. In particular, HMO KIT uses the Facebook advertising platform. The company that operates the Facebook services is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Instagram. The Site has links to Instagram. As indicated hereof, by using these links the user is leaving the Site and is redirected to Instagram. Linkedin. The Site has links to Linkedin. As indicated hereof, by using these links the user is leaving the Site and is redirected to Linkedin. Twitter. The Site has links to Twitter. As indicated hereof, by using these links the user is leaving the Site and is redirected to Twitter. Tik Tok. The Site has links to Tik Tok. As indicated hereof, by using these links the user is leaving the Site and is redirected to Tik Tok. Changes to our privacy policy We keep our privacy policy under regular review, and we will place any updates on this web page.
How to contact us Please contact us if you have any questions about our privacy policy or information we hold about you: by email [email protected] or write to us at: HMO KIT, Privacy Team, HMO KIT
Complaints All complaints will be handled under our complaints policy which can be found by clicking on this link: HMO KIT COMPLAINTS PROCEDURE.
If you remain dissatisfied then you have the right to lodge a complaint with a supervisory authority, for UK data protection issues this is: The Information Commissioners Office (ICO)Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF W: https://ico.org.uk/concerns/